Male vs. Female

I know I've been away for a long time and owe you lots of updates. They will happen, swear it. 
Tonight, I need to rant about health insurance, without bringing politics into it. 
I started an amazing new job in September in an awesome new city. So excited! I enrolled in my employer's health insurance on 12/1. I haven't used the policy since, but I have an appointment tomorrow with a specialist about my foot. (Long-time readers will remember me breaking my foot in 8/2012 at the BFFAE's bachelorette weekend and remember me having 2 subsequent surgeries to repair the damage.) My last (and allegedly final surgery) was on 1/3/13. This removed my temporary hardware, which was put in to heal my break, and install a permanent screw to continue to hold everything together. It's not working. On the 1-10 pain scale, I LIVE at at 6.5/7. That's not good at all. I'm supposed to be better now. I sought the opinion of a different surgeon (who works on NFL players, including one with my EXACT SAME INJURY, that happened ON THE EXACT SAME DAY. That guy is currently playing football. I can barely walk. I saw the doctor for one appointment in May, and he told me to come back after a year. I have an appointment with him tomorrow. We will see what he says. I'm anticipating a third surgery. 
I have new insurance through my employer. I was informed recently that my policy lists me as "male". I am clearly "female". The representative (located in India), informed me that they couldn't take my word for it. He said I had to MAIL HIM A COPY OF MY BIRTH CERTIFICATE. You've got to be kidding me. No. The next representative hung up on me. 
This looks like it will be an interesting journey. Kill me now. 
Anyone else had a similar struggle? I'd love to know I'm not alone. 

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